Privacy Policy
This Privacy Policy describes how Pro Handyman Renovation collects, uses, and protects your personal information when you use our services or receive SMS text messages from us.
Information We Collect
- Contact Information: Name, phone number, email address, and mailing address
- Service Information: Job details, project history, and service preferences
- Mobile Information: Mobile phone number, messaging consent status, and SMS opt-in/opt-out records
- Communication Records: SMS messages, emails, and call logs related to your service
Text messaging choices
You contact Pro Handyman Renovation first. Before we send ongoing texts, you may give express verbal permission during a conversation you initiate with our staff, or enter your own mobile number and actively select the optional, unchecked SMS box on our contact form. The form is linked from our website. You can submit an inquiry without agreeing to texts.
Providing a number, submitting an inquiry, being referred by someone else, or making a missed call does not by itself authorize recurring texts. We do not send unsolicited introductory texts asking for consent. A YES reply may confirm permission already requested and given; it is not a substitute for permission before our first outreach. An incoming text allows a response to that inquiry, not automatic enrollment in recurring or promotional messages.
Messages covered: your inquiry, estimates, appointments and project updates. This informational SMS program does not include promotional messages. Promotional texts require separate express written consent.
Message frequency varies. Message and data rates may apply. Reply STOP to end ongoing messages, or HELP for support. One final opt-out confirmation may be sent; no further program messages are sent unless you opt in again. Consent is optional and is not a condition of purchase or receiving services. Support: info@911urgent.com. Carriers are not liable for delayed or undelivered messages.
Before you consent, we provide our Terms & Conditions · Privacy Policy. We retain the mobile number, consent method, selected choice, disclosure version and date/time. Staff records the affirmative response and representative for verbal consent. Website choices are saved for staff review; submitting the form does not itself send a text.
We do not sell or share mobile information with third parties or affiliates for marketing or promotional purposes. Text-message opt-in data and consent are excluded from marketing data sharing. Service providers may process information only as necessary to operate the requested service.
Verbal SMS consent script
May Pro Handyman Renovation send you automated informational texts about your inquiry, estimates, appointments and project updates? Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for support. We do not share your mobile information with third parties for marketing. Consent is optional and not required for services. Terms: prohandymanrenovation.com/terms-conditions/. Privacy: prohandymanrenovation.com/privacy-policy/. Do you agree?
Read the disclosure and policy links before asking. Wait for an affirmative answer and record it with the number, date/time, staff member and script version 2026-09-24. No answer is not consent.
SMS confirmation example
Pro Handyman Renovation: You opted in to informational texts about your request. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for support.
How We Use Your Information
- To provide and schedule services
- To send service-related communications via SMS, email, and phone
- To send marketing and promotional messages (only if you have opted in)
- To improve our services and customer experience
- To comply with legal obligations
Data Security
We implement appropriate security measures to protect your personal information. Your data is stored on secure servers and access is restricted to authorized personnel only.
Third-Party Sharing
We do not sell, rent, or trade your personal information. Mobile information and messaging consent are not shared with third parties or affiliates for marketing or promotional purposes. We use third-party service providers (such as Twilio for SMS delivery) solely as processors to deliver communications you have requested. These providers do not use your mobile information or messaging consent for their own marketing or promotional purposes.
Your Rights
- Request access to your personal data
- Request deletion of your personal data
- Opt out of SMS and email communications at any time
Contact Us
For privacy concerns, contact us at info@911urgent.com or 561-270-5682.
Last updated: September 24, 2026